1 Refund Eligibility

At ZenithEdu, we're committed to your educational success and satisfaction. Our refund policy is designed to be fair and transparent while protecting both students and our educational mission. Understanding when you're eligible for a refund helps set clear expectations from the start of your learning journey.

• Course cancellation requests must be submitted within 7 days of enrollment for digital courses
• Live training programs allow cancellation up to 14 days before the scheduled start date
• Technical issues preventing course access for more than 72 hours qualify for full refunds
• Completed courses with less than 25% content accessed within 30 days may qualify for partial refunds
• Subscription services can be cancelled with prorated refunds for unused portions

2 Refund Process Timeline

We've streamlined our refund process to be as efficient as possible. Here's exactly what happens when you request a refund and the timeframes you can expect. This process ensures thorough review while respecting your time.

3 Special Circumstances

We understand that life sometimes presents unexpected challenges. While our standard policy covers most situations, we also consider special circumstances that may warrant exceptions to our normal refund criteria.

• Medical emergencies with documentation may qualify for extended refund periods
• Military deployment or relocation can be grounds for full refunds regardless of timing
• Course content significantly different from description allows refunds within 14 days
• Instructor-led programs cancelled by ZenithEdu automatically receive full refunds plus credit toward future courses
• Duplicate purchases or billing errors are corrected immediately with full refunds

4 Payment Method & Processing

Refunds are processed back to your original payment method whenever possible. Different payment types have varying processing times, and we want you to know exactly what to expect based on how you paid for your course.

• Credit card refunds typically appear within 3-5 business days
• PayPal refunds are usually instant but may take up to 24 hours
• Bank transfer refunds require 7-10 business days for processing
• Gift card purchases receive credit back to your ZenithEdu account
• Corporate or institutional payments may require additional verification steps

If your original payment method is no longer valid, we'll work with you to arrange an alternative refund method. This might include account credits, checks, or transfers to updated payment information.

5 Non-Refundable Items

Certain items and services are non-refundable due to their nature or the resources required to provide them. Understanding these exceptions helps avoid confusion and sets appropriate expectations for different types of educational products.

• Physical materials and textbooks shipped to students
• One-on-one coaching sessions after they've been conducted
• Certificate fees and exam proctoring services
• Custom corporate training programs designed specifically for organizations
• Third-party software licenses or tools included with courses