Solix Path

Portsmouth, NH 03801
1931 Woodbury Ave #206
+1 (864) 770-1300

Privacy Policy

Your privacy and data protection are our top priorities

Last Updated: January 15, 2025

Overview and Commitment

At Solix Path, we understand that your personal information is valuable and deserves the highest level of protection. This privacy policy explains how we collect, use, store, and safeguard your data when you interact with our iOS and Android app development services. We're committed to transparency in all our data handling practices and believe you should have complete control over your personal information.

Our approach to privacy goes beyond mere compliance – it's built into the foundation of how we operate. Whether you're browsing our website, requesting a consultation, or working with us on your mobile app project, we maintain strict standards for data protection and user privacy rights.

Information We Collect

We collect information in several ways to provide you with the best possible service experience. The types of data we gather depend on how you interact with our services, but we always follow the principle of data minimization – collecting only what's necessary for our business relationship.

Personal Information: When you contact us for services, we collect basic contact details including your name, email address, phone number, and company information. We also gather project-specific details you share during consultations to better understand your app development needs.

  • Contact forms and consultation requests capture your communication preferences and project requirements
  • Website analytics help us understand user behavior and improve our service delivery
  • Technical information like IP addresses and browser details for security and optimization purposes
  • Project documentation and files you share during the development process
  • Communication records from emails, calls, and meetings related to your projects

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our app development services. We never use your data for purposes beyond what's necessary for our professional relationship, and we certainly don't sell or rent your information to third parties.

The primary use of your data revolves around project delivery and client communication. This includes initial consultations, project planning, development updates, and ongoing support for your mobile applications. We also use aggregated, non-personal data to improve our internal processes and service offerings.

Service Delivery

Managing your app development projects, coordinating timelines, and ensuring quality deliverables that meet your specifications.

Communication

Keeping you updated on project progress, responding to inquiries, and providing technical support for your applications.

Business Operations

Processing payments, maintaining client records, and fulfilling our contractual obligations for your development projects.

Data Protection and Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.

All client data is encrypted during transmission and storage. We maintain secure servers with regular backups, access controls, and monitoring systems. Our team members receive ongoing training on data protection best practices, and we limit access to your information on a need-to-know basis for project delivery.

Technical Safeguards: We use industry-standard encryption, secure hosting environments, and regular security audits to protect your data. Our development processes include secure coding practices and thorough testing to prevent vulnerabilities in the applications we create for you.

Your Privacy Rights

You have significant control over your personal information and how we use it. These rights are fundamental to our privacy approach, and we've designed simple processes for you to exercise them whenever needed.

  • Access your personal data and receive copies of information we hold about you
  • Request corrections to inaccurate or incomplete information in our records
  • Delete your personal data when it's no longer needed for business purposes
  • Restrict processing of your information under certain circumstances
  • Receive your data in a portable format for transfer to other service providers
  • Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process. There's no charge for most requests, though we may ask you to verify your identity for security purposes.

Data Retention and Sharing

We retain your information only as long as necessary to fulfill our business relationship and meet legal obligations. Project files and communication records are typically maintained for three years after project completion, while basic contact information may be kept longer to maintain our business relationship.

We don't sell, rent, or trade your personal information. Limited sharing occurs only when necessary for project delivery – such as with hosting providers, payment processors, or specialized development tools. All third parties we work with are bound by strict confidentiality agreements and data protection requirements.

International Transfers: Some of our service providers may be located outside the United States. When international data transfers occur, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. These tools provide valuable insights that allow us to improve our website functionality and better serve potential clients.

Most cookies we use are essential for website operation, while others help us analyze traffic patterns and user preferences. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies to track you across other websites or for advertising purposes.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll notify existing clients via email and update the "Last Updated" date at the top of this policy.

We encourage you to review this policy regularly, especially before starting new projects with us. Continued use of our services after policy updates indicates your acceptance of the revised terms. If you have concerns about any changes, please contact us to discuss your options.

Privacy Questions and Contact Information

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our team is committed to addressing your concerns promptly and thoroughly.

Email: [email protected]
Phone: +1 (864) 770-1300
Address: 1931 Woodbury Ave #206, Portsmouth, NH 03801, United States

We typically respond to privacy inquiries within 48 hours and will work with you to resolve any concerns about your personal information or our data handling practices.