The data controller responsible for the collection and processing of personal data is jamesclub.com, the owner of the website.
(Company ID: 82749152)
This privacy policy defines the type, scope and purpose of the personal data collected, used and processed by our company on jamesclub.com. It also contains information about the reasons for collecting personal data. Please read this privacy policy before continuing to use the jamesclub.com website.
We care deeply about data protection and security and we ensure that your personal data is treated confidentially.
Collection of data and information:
When you visit the jamesclub.com website, certain general data and information is automatically recorded, such as the type of device and associated operating system of the logging system, the types and versions of browsers used, the Internet Protocol address (IP address), the date and time of the logon (timezone) and the cookies that are already installed on your device. In addition, when you visit our website, information is automatically collected about the individual pages and products you have visited, the search terms and links that brought you to our website, and other data about user behaviour and interaction with our website. This automatically collected information is called Device Information. In addition, we collect any personal information that you voluntarily provide during the registration process (name, address, payment information, etc.) that is necessary for our tracking purposes.
Why do we collect your data?
The protection of personal data is our top priority. Therefore, the amount of personal data we collect is limited to the minimum necessary for the functionality of the services and the achievement of our objectives. The information collected automatically is used for security purposes in the event of an attack on our information technology systems and for statistical evaluation of user behaviour. Statistical information is not used for any other purpose and no conclusions are drawn about the persons concerned.
Our website can be used without providing any personal data. However, if you wish to use some of our services, it may be necessary to process personal data. You can provide us with this personal data, such as your e-mail address, name, place of residence, organisation, telephone number, by filling in the relevant forms. If you do not provide us with your personal data, you may not be able to use some of the services of the website, such as our newsletter, and you may not be able to contact us directly from the website. Users who are not sure what information is strictly necessary can contact us at info@jamesclub.com.
Your rights:
As an EU citizen, you have the following rights in relation to personal data:
Right to transparent information;
Right of access to personal data;
Right to rectification;
Right to erasure ("right to be forgotten");
Right to restriction of processing;
Right to data portability;
Right to object;
Rights in relation to automated decision-making, including profiling.
If you wish to exercise any of these rights, please contact us using the contact details below.
If you are an EU citizen, we would also like to inform you that we process your data in order to fulfil any existing contractual obligations to you (e.g. when ordering products through our website) or otherwise to represent our business interests as set out above. Please note that your data may be used outside of Europe, including the USA and Canada, where appropriate.
Links to other websites:
Our website may contain links to other websites whose content is not our intellectual property and over which we have no control. Please note that we are not responsible for third party websites or their privacy practices. We encourage you to read the privacy statements of all websites that collect personal information when you move from our website to another website.
Information Security:
We protect your personal information from unauthorized access, use or disclosure by storing your personal information on our server in a controlled and secure environment that prevents unauthorized access, use or disclosure. We use a variety of technical and organisational measures to ensure that the personal information collected on this website is fully protected. However, absolute protection cannot be guaranteed, as data transmission over the Internet is generally subject to security vulnerabilities.
Duty to disclose information:
If required to do so by law, for example, in response to a subpoena or court order, or if, in our sole discretion, we deem it necessary to protect our rights or the safety of you or a third party, we will disclose any information we collect to the appropriate government authorities for law enforcement or legal process without notifying you.
Contact:
If you would like to know more about our privacy policy or if you have any questions about your personal rights and personal information, please email us at info@jamesclub.com.
The data controller and service provider responsible for payments and refunds is jamesclub.com, the owner of the website.
(Company ID: 82749152)
This Payment and Refund Policy explains how payments are processed on jamesclub.com and under what conditions refunds may be issued. Please read this policy carefully before making any purchase or payment on our website.
We are committed to providing clear and fair payment and refund procedures. All transactions are handled securely, and we aim to protect both our users and our services.
Payment Information:
When you make a purchase or payment on jamesclub.com, we collect necessary payment details such as payment method type, transaction amount, date and time of payment, and associated transaction identifiers. We do not store full credit card numbers or sensitive payment data on our servers — all card payments are processed securely by trusted third-party payment providers.
Accepted Payment Methods:
We currently accept major credit and debit cards, as well as other secure online payment methods available through our payment processor. The exact available methods are displayed during checkout. All prices are shown in the currency selected on the website and include applicable taxes unless stated otherwise.
Purpose of Payment Data Collection:
Payment information is collected solely for the purpose of processing your transactions, fulfilling orders or services, preventing fraud, complying with legal obligations, and providing customer support related to payments. We limit the data collected to what is strictly necessary for these purposes.
Our website can be browsed without making payments. However, to access paid services, subscriptions, or products, payment is required. If you do not complete the payment process, you will not be able to use the corresponding paid features.
Refund Policy:
Due to the nature of our digital services and products (instant access, non-tangible goods), all sales are generally final and non-refundable. We do not offer refunds for change of mind, dissatisfaction with digital content after access, or unused services.
Exceptions may apply in the following limited cases:
• The service was not delivered or access was not granted due to technical issues on our side (within 14 days of payment).
• Duplicate or erroneous charges occurred (proven by transaction records).
• Other cases required by applicable consumer protection law (e.g., statutory withdrawal rights for EU consumers, where applicable).
To request a refund (where eligible), please contact us within 14 calendar days of the transaction at info@jamesclub.com. Provide your transaction ID, payment date, email used for the purchase, and a clear explanation of the reason. We will review your request within 7 business days and respond accordingly.
If approved, refunds will be issued to the original payment method within 10–14 business days, depending on your payment provider. We are not responsible for delays caused by banks or payment processors.
EU Citizens – Right of Withdrawal:
If you are an EU consumer and the purchase qualifies for statutory withdrawal rights (e.g., certain digital services where performance has not begun with your express consent), you may withdraw within 14 days. To exercise this right, notify us in writing at info@jamesclub.com before the period expires. Note: if you consented to immediate delivery of digital content and waived your withdrawal right, no refund is possible.
Chargebacks and Disputes:
We encourage you to contact us first before initiating a chargeback or dispute through your bank or payment provider. Unauthorized or fraudulent chargebacks may result in account suspension and legal action.
Changes to This Policy:
We may update this Payment and Refund Policy from time to time. The updated version will be posted on this page with the revised “last updated” date.
Contact:
If you have any questions about payments, transactions, or refunds, please email us at info@jamesclub.com.
Last updated: February 15, 2025